Shipping policy

Shipping Policy

Last updated: 6 September 2026

Thank you for shopping with ELORIANE. This Shipping Policy explains how orders are processed, dispatched and delivered within Australia.

Order Processing

Orders are processed Monday to Friday, excluding Victorian and Australian public holidays.

Please allow approximately 1–3 business days for your order to be processed before dispatch.

Processing time is separate from the estimated delivery timeframe.

During promotional periods, public holidays, new releases or unusually high order volumes, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Within Australia

ELORIANE ships to eligible addresses throughout Australia.

Standard delivery is generally estimated at approximately 3–8 business days after dispatch, depending on your location, the carrier and current delivery conditions.

Including processing time, most orders are expected to arrive within approximately 4–11 business days from the date the order is placed.

Delivery estimates are not guaranteed unless we expressly state otherwise.

Shipping Costs

ELORIANE offers FREE standard shipping on Australian orders of AUD $100 or more.

Orders below AUD $100 will be charged the applicable shipping rate displayed at checkout.

Any available shipping options and charges will be shown before you complete your purchase.

Delivery Estimates

Delivery timeframes are estimates and may occasionally be affected by circumstances outside our reasonable control, including:

Carrier delays
Public holidays
Severe weather
High-volume shopping periods
Transport disruptions
Remote or regional delivery locations

We will take reasonable steps to assist you if your order experiences a significant delay.

Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.

Tracking Your Order

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Tracking updates are provided by the relevant carrier and may occasionally take time to update.

Multiple Parcels

If your order contains multiple items, your items may occasionally be dispatched separately and arrive in more than one parcel.

If this occurs:

You will not be charged additional shipping solely because your order has been divided into multiple parcels
Parcels may arrive on different days
Separate tracking information may be provided where available

If one item arrives before another item from the same order, the remaining item may still be on its way.

Incorrect or Incomplete Delivery Address

Customers are responsible for checking that the delivery information entered at checkout is accurate and complete.

If you notice an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to update your address if your order has not yet been processed or dispatched. However, we cannot guarantee that changes can be made once fulfilment has begun.

Additional shipping charges may apply if a parcel must be resent because incorrect or incomplete delivery information was provided by the customer.

Authority to Leave

Depending on the carrier and delivery service, parcels may be left in a safe location where permitted.

If tracking shows that your parcel has been delivered but you cannot locate it, please check:

Around the delivery address
Safe or sheltered areas around the property
With other household members
Building management or reception, where applicable
Any delivery notification or carrier tracking information

If you are still unable to locate your parcel, please contact us so we can assist you.

Lost Parcels

If tracking has not updated for an unusually long period or your parcel appears to be lost, please contact us.

We may need to open an enquiry with the shipping carrier before confirming whether a parcel has been lost.

If an order is confirmed as lost in transit, we will provide an appropriate remedy in accordance with applicable Australian law.

Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the external packaging, shipping label, damaged area and affected product.

Delivery damage will be handled in accordance with our Returns & Refund Policy and your rights under the Australian Consumer Law.

Returned to Sender

A parcel may be returned to sender if:

The delivery address is incorrect or incomplete
Delivery attempts are unsuccessful
The parcel is not collected within the carrier’s required timeframe
The recipient refuses delivery

If your order is returned to sender, please contact us.

Where the return occurred because of incorrect customer-provided information or failure to collect the parcel, additional shipping charges may apply if redelivery is requested.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing or fulfilment has commenced.

Once an order has been dispatched, our normal Returns & Refund Policy will apply.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy you may have under applicable Australian law.

ELORIANE
Somerville, Victoria 3912, Australia
Email: Eloriane.support@gmail.com
Phone: +61 405 851 870

Customer Support: Monday–Friday, 9:00am–5:00pm AEST/AEDT

We aim to respond to enquiries within 1–2 business days