Privacy policy

Last updated: 6 September 2026

ELORIANE (“ELORIANE”, “we”, “us” or “our”) operates this online store and website.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us, interact with our marketing, or otherwise use our services.

We are committed to handling personal information responsibly and transparently.

Nothing in this Privacy Policy is intended to limit any rights you may have under applicable Australian privacy laws.

1. Personal Information We Collect

The personal information we collect depends on how you interact with ELORIANE.

We may collect information including:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and transaction information
  • Products you view or add to your cart
  • Products you purchase, return or exchange
  • Communications you send to us
  • Customer service enquiries
  • Payment and transaction information
  • Device and browser information
  • IP address
  • Website usage and interaction information
  • Marketing and communication preferences

Payment information may be processed directly by Shopify or other authorised payment providers.

ELORIANE does not necessarily receive or store your complete payment card details.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Place an order
  • Create or use a customer account, where available
  • Contact customer support
  • Submit a contact form
  • Sign up for marketing communications
  • Participate in a promotion
  • Submit a product review
  • Request a return, exchange or refund

We may also collect information automatically when you visit or interact with our website through cookies and similar technologies.

Information may also be received from service providers that help us operate our store, process payments, fulfil orders, provide shipping, analyse website activity, deliver advertising or provide customer support.

3. How We Use Your Personal Information

We may use personal information for the following purposes.

Order Processing and Fulfilment

We may use your information to:

  • Process and confirm orders
  • Process payments
  • Arrange fulfilment and shipping
  • Provide tracking information
  • Process returns, exchanges and refunds
  • Communicate with you about your order
  • Provide customer support

Website Operation and Improvement

We may use information to:

  • Maintain and operate our online store
  • Understand how customers use our website
  • Improve our products and services
  • Improve website functionality and customer experience
  • Identify and resolve technical issues

Marketing and Advertising

Where permitted, we may use personal information to:

  • Send promotional emails
  • Provide information about new products, promotions or offers
  • Measure the effectiveness of advertising
  • Display relevant advertising on our website or other platforms

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

You may still receive non-promotional messages relating to orders, returns, refunds, customer service or other transactions.

Security and Fraud Prevention

We may use information to:

  • Verify transactions
  • Detect and prevent fraud
  • Protect customers and ELORIANE
  • Maintain website and payment security
  • Investigate suspicious or unlawful activity

Legal and Regulatory Purposes

We may use or disclose information where reasonably necessary to:

  • Comply with applicable laws
  • Respond to lawful requests from authorities
  • Resolve disputes
  • Protect our legal rights
  • Enforce our Terms of Service and other policies

4. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website activity and support analytics and advertising.

These technologies may collect information such as:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Website interactions
  • Referral information
  • Shopping activity

Some cookies are required for the website and checkout to operate correctly.

Other cookies may be used for analytics, personalisation or advertising depending on the services enabled on our website and your available privacy choices.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

5. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

  • Shopify
  • Payment processors
  • Order fulfilment providers
  • Shipping and delivery providers
  • Customer support providers
  • Website and technology providers
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud prevention and security providers
  • Professional advisers where reasonably necessary
  • Government authorities or law enforcement where legally required

We only disclose information where reasonably necessary for the relevant purpose or where permitted or required by law.

6. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information when you access or use our website in order to provide its e-commerce services.

Information submitted through our store may therefore be processed by Shopify and its authorised service providers.

Shopify may also process information to operate, protect and improve its services.

For more information about how Shopify handles personal information, you may review Shopify’s Consumer Privacy Policy and Privacy Portal.

7. Advertising and Analytics

We may use third-party analytics and advertising services to understand website performance and promote ELORIANE.

These providers may collect information about your interaction with our website through cookies, pixels or similar technologies.

Depending on the services enabled, this information may be used to:

  • Measure website traffic
  • Measure advertising performance
  • Understand customer interactions
  • Display advertisements
  • Improve marketing campaigns

These providers handle information in accordance with their own privacy policies and applicable law.

8. Order Fulfilment and Shipping

To fulfil and deliver your order, we may provide relevant personal information to fulfilment and shipping providers.

This may include:

  • Your name
  • Delivery address
  • Phone number
  • Email address
  • Order information

We provide only the information reasonably required to process and deliver your order.

9. Overseas Processing and Disclosure

Some service providers used to operate our online store may process or store personal information outside Australia.

This may include Shopify and other technology, payment, analytics, advertising, fulfilment or service providers.

The countries in which information may be processed can vary depending on the service provider and services used.

Where applicable, we take reasonable steps to work with reputable providers and handle personal information in accordance with applicable Australian privacy requirements.

10. Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Our website is hosted through Shopify and uses security measures provided by Shopify and relevant service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Please avoid sending sensitive payment or confidential information to us through unsecured communication channels.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

  • Process and maintain order records
  • Provide customer service
  • Resolve disputes
  • Prevent fraud
  • Comply with accounting, tax or legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

When personal information is no longer reasonably required, it may be deleted, destroyed or de-identified where appropriate.

12. Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to certain requests.

Where applicable, we will respond within a reasonable period and in accordance with applicable law.

13. Marketing Communications

If you have subscribed to promotional emails, you may unsubscribe at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, including:

  • Order confirmations
  • Shipping updates
  • Return or refund information
  • Customer service responses
  • Important information relating to an existing transaction

14. Children’s Privacy

Our services are not specifically directed toward children.

We do not knowingly collect personal information from children where doing so would be inappropriate or unlawful.

If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us so we can review the matter.

15. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy, security or content practices of independent third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Privacy Complaints

If you have a concern or complaint about how ELORIANE has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and aim to respond within a reasonable timeframe.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business
  • Our website
  • The services we use
  • Our privacy practices
  • Applicable legal or regulatory requirements

When this Privacy Policy is updated, the revised version will be published on this page and the “Last updated” date will be changed.

18. Contact Us

For questions about this Privacy Policy, privacy requests, corrections or complaints, please contact:

ELORIANE
4 Diane Ct
Somerville VIC 3912
Australia

Email: Eloriane.support@gmail.com
Phone: +61 405 851 870

Customer Support: Monday–Friday, 9:00am–5:00pm AEST/AEDT

We aim to respond to customer enquiries within 1–2 business days.